Who this policy applies to
This policy applies to patients, prospective patients, visitors, representatives, and other people who use the website, submit an appointment request, or contact the hospital through a channel linked from the website.
Ubuntu Orthopaedic & Spine Hospital is responsible for the personal information it collects for these purposes and processes it in accordance with applicable Ghanaian data-protection requirements, including the Data Protection Act, 2012 (Act 843).
Information we may collect
- Identity and contact details, including your name, telephone number, and email address.
- Appointment details, including your preferred date, requested service, and any note you choose to provide.
- Messages and records of communications with the hospital.
- Basic technical information needed to operate and secure the website, such as device, browser, server-log, and network information.
- Health-related information only when you choose to include it in an appointment note or communication.
How we use information
- Respond to enquiries and appointment requests.
- Coordinate the requested hospital service and communicate next steps.
- Provide safe, appropriate care and maintain relevant operational records.
- Protect the website, patients, staff, and hospital systems from misuse or security threats.
- Meet legal, regulatory, professional, and record-keeping obligations.
- Improve hospital communications and website performance using aggregated or non-identifying information where practical.
When information may be shared
We do not sell personal information. Information may be shared only where necessary with authorised hospital staff, clinicians involved in care, trusted service providers supporting hospital operations, regulators or public authorities where legally required, or another healthcare provider when authorised or necessary for appropriate care.
Service providers are expected to handle information confidentially and only for the agreed service.
Retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable clinical, legal, regulatory, accounting, or operational requirements.
The hospital uses reasonable administrative, organisational, and technical safeguards designed to prevent unauthorised access, loss, misuse, alteration, or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.
Cookies and linked services
The public website may use essential technical storage required for security and core functionality. Administrative areas use authentication cookies for authorised staff access.
When you follow a link to WhatsApp, maps, email, or another third-party service, that provider may process information under its own privacy terms.
Your data-protection rights
Subject to Ghanaian law and appropriate identity verification, you may ask whether we hold your personal information, request access or correction, object to certain processing, withdraw consent where processing relies on consent, or raise a concern about how your information is handled.
You may also contact Ghana's Data Protection Commission if you believe your data-protection rights have been infringed.
Privacy enquiries
Send privacy requests or questions to info@ubuntuhospital.com, call +233 20 143 4000, or write to Ubuntu Orthopaedic & Spine Hospital, Mantukwa, Sunyani, Ghana. Please do not send urgent medical requests through a privacy enquiry.
Policy updates
We may revise this policy when our website practices, hospital operations, or legal obligations change. The effective date above shows when this version took effect.